Contact information
Get In Touch
Our team is here to help — whether you have a question about your order, need placement advice, or want to choose the right pack size for your property.
Email: support@kokoonrest.com
We respond within 1–2 business days, Monday through Friday, 8am–8pm EST.
Company Information
Nellvo™ is a brand operated by Formae Limited.
Before You Contact Your Bank
If you have a question or concern about your order, please reach out to us directly before opening a dispute. We can almost always resolve issues faster than a bank claim — and we want to make it right.